Same Standards Everywhere
Whether you're accessing live casino tables, slot lobbies or our sportsbook, your data protection level remains identical across all sections.
LEGAL REFERENCE
Your Privacy Matters to Us
We've built rayaplay around your trust. This privacy policy shows exactly how we handle your account details, payment information and personal data across every part of our platform...
Data ProtectionPayment SecurityAccount PrivacyTransparent PracticesYour Control
How We Protect Your Information
rayaplay collects and processes your personal information to deliver account services, process payments through DANA, OVO, GoPay and QRIS, and maintain platform security in supported Indonesian regions. We use encryption for all payment data, store account credentials separately from transaction records, and never share your details with third parties without your explicit consent. Your information is retained only as long as needed
to fulfil these purposes or comply with local regulations. You have the right to request access, correction or deletion of your data at any time.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT
Privacy Questions? We're Here
Team online
Email Support
Send privacy concerns to our dedicated team. We respond within 24 hours with clear answers about how your data is handled and stored.
Account Settings
Review and update your personal information directly in your account dashboard. Control what data you share and adjust privacy preferences anytime.
Data Request Form
Request a copy of your personal data, ask for corrections, or submit deletion requests through our secure portal. Processing takes 7-10 business days.
TRUST MARKERS
Why Your Privacy Is Secure With Us
Encryption Standard
All payment transactions and account credentials use industry-standard SSL encryption. Your DANA, OVO, GoPay and QRIS details never travel unprotected across our network.
Compliance Framework
We follow data protection standards applicable to gaming platforms in supported Indonesian regions. Regular audits ensure our systems meet current security benchmarks.
Limited Access
Only authorised team members can view your personal information, and only when necessary to process your account or payment. Access is logged and monitored.
No Third-Party Sales
We never sell your data to advertisers, brokers or external companies. Your information stays within rayaplay unless you explicitly consent otherwise.
Breach Response
If a security incident affects your data, we notify you immediately with details of what happened and steps you should take to protect your account.
Annual Review
Our privacy practices are reviewed and updated annually to reflect new regulations, payment methods and security technologies in the Indonesian market.
BENCHMARKED
Consistency Across Our Platform
Payment Data Isolation
DANA, OVO, GoPay and QRIS payment information is stored separately from your account profile, adding an extra layer of security.
Consistent Retention
We apply the same data retention rules to all users. Account history is kept for 7 years; transaction records follow payment processor requirements.
Unified Consent
Your privacy choices apply across the entire platform. Opt out of marketing once, and it applies to email, SMS and in-lobby notifications.
Single Privacy Dashboard
Manage all your privacy settings from one account page. No need to navigate different sections or contact multiple teams.
Transparent Logging
We maintain a log of who accessed your data and when. You can request this audit trail to verify your information hasn't been misused.
Regular Updates
When our privacy practices change, we notify you in advance and explain what's different. You can always review the full updated policy here.
QUICK SIGNAL
What Defines Our Privacy Approach
01
Transparent Policies
No hidden clauses or buried terms. Our privacy policy is written in plain language so you understand exactly what happens to your information.
02
Your Control
You decide what data we collect and how we use it. Adjust permissions, opt out of communications, or request deletion whenever you choose.
03
Fast Response Times
Privacy requests are processed quickly. Data access takes 7-10 days; corrections happen within 48 hours; deletion requests are actioned immediately.
04
Local Compliance
We follow regulations specific to gaming and payment services in supported Indonesian regions, ensuring your rights are fully protected.
05
No Tracking Surprises
We use cookies and analytics only to improve your lobby experience and prevent fraud. No cross-site tracking or behavioural profiling for external use.
06
Secure Deletion
When you request data deletion, we permanently remove it from our systems using secure protocols. No backups or recovery copies remain.
Privacy Questions Answered
We retain your account data for 7 years after your last activity to comply with payment regulations and support dispute resolution. Transaction records follow payment processor requirements. You can request deletion anytime, and we'll remove your data within 30 days unless legal obligations require us to keep it.
Yes. All payment information is encrypted using SSL 256-bit encryption during transmission and storage. Your payment details are stored separately from your account profile in a secure vault. We never store full card numbers or wallet credentials — only tokenised references that payment processors provide.
No, unless you explicitly consent or we're legally required to do so. We share data only with payment processors (DANA, OVO, GoPay, QRIS operators) to process your transactions. We never sell your information to advertisers, brokers or marketing companies. Third-party access is logged and auditable.
We notify you immediately with details of what was affected and steps to protect your account. We also report the incident to relevant authorities in supported regions. Our incident response team investigates the cause, patches vulnerabilities, and implements additional safeguards to prevent recurrence.
Log into your account and visit the Privacy Settings page, then select 'Request My Data'. We'll compile your information and send it within 7-10 business days. You can also email our support team with your request, and we'll verify your identity before processing.
Yes. You can request account deletion from your settings or contact support. We'll remove your personal information within 30 days, except for transaction records required by payment regulations or legal obligations. Your deletion request is processed securely and cannot be reversed.
We use cookies to remember your login, improve your lobby experience, and prevent fraud. We don't use cross-site tracking or sell behavioural data to external companies. You can manage cookie preferences in your browser settings, though some features may not work without essential cookies.